New Zealand: Government Case Studies

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Case Studies - NZ Government Engagement in Social Media

Case Study 1: NZ Police Allowing Public To Review and Write Laws

Case Studies - Government - COMM 215 Working Pages


New Zealanders have been given the chance to write their own laws, with a new online tool launched by police.

The "wiki" will allow the public to suggest the wording of a new police act, as part of a government review of the current law, written in 1958. Police say they hope to gain a range of views from the public on the new law before presenting it to parliament. The wiki, one of the first of its kind in the world, is open to any internet user, police say.

'Wiki sandbox'

The wiki is the latest round of public consultation in the 18-month review of the 50-year-old law. The officer in charge of the review, Supt Hamish McCardle, described the site as "similar to a whiteboard" and said it was open to anyone who wanted to have their say on the new law. It even includes a "wiki sandbox" that lets nervous newcomers practise their posting. The final document will be given to a parliamentary committee in 2008 to be considered with other information gathered during the review period. "Launching a wiki version of a statute is a novel move, but one we hope will yield a range of views from people interested in having a direct say on the shape of a new Policing Act," Supt McCardle said. "You see a lot of government sites worldwide allowing for various feedback mechanisms... but in terms of bringing this to the public in the form of writing laws, that's obviously a different thing entirely and something that we certainly haven't seen yet"

Aaron Smith - from the US-based Pew Internet Project, which studies the evolution of internet uses - told the BBC News website that the wiki was a new frontier in online government. He said any possible corrupting of the process should be reduced by the "self-policing" nature of wikis. "It would certainly be difficult for people to put in bogus information... without people recognising that fact and the community of users correcting that before the finished product is completed," he said.
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Case Study 2: NZ Ministry of Communications and Information Technology

Digital Strategy NZ

Communications and Information Technology Minister David Cunliffe is requesting for all New Zealanders to write in their opinions on the Draft Digital Strategy 2.0 which has been released for public comment.

The Draft Digital Strategy 2.0 is about bringing New Zealand into its digital future. The Minister feels that to achieve digital potential as a nation, they will need to think differently and collectively about the kinds of outcomes possible from their use of digital technology, and agree on priorities that will bring the right conditions for businesses, communities and individuals to realise the benefits from the use of technology.

“This draft strategy is a work in progress that provides a valuable platform for getting feedback on the path to our shared digital future from business, Maori, the community and voluntary sector, and the research and local government sectors. Digital technologies are rapidly changing every aspect of our lives. The world itself has altered with the advent of new digital technologies.

It’s now timely to reassess the Digital Strategy’s goals and priorities, consider new developments, and focus on tasks that address the challenges of our new fully interactive digital environment,” said Mr Cunliffe.

“The 2005 Strategy focused on three key enablers - connection, confidence, and content. The Draft Strategy includes a new fourth enabler, collaboration. The feedback gained during the consultation process will assist us to determine how all four ‘Cs’ can contribute to New Zealand achieving its digital potential and transforming our economy and society.

The Digital Future Summit 2.0 in November last year challenged us to think harder about getting the full social, environmental and economic value from ICT. This draft Strategy therefore drives harder to define the productivity, community and sustainability outcomes enabled by ICT. New Zealanders now have four weeks to have their say before a final report is delivered later this year,” said Mr Cunliffe further.

The public review on the Draft Digital Strategy 2.0 was open from 14 April to 5.00pm 12 May 2008, and the page included opportunities for feedback via new tools, such as a wiki and online dialogue boxes.
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Case Study 3: nzlive.com -Ministry for Culture and Heritage

New Zealand: Government Case Studies - Social Media and PR across Asia

‘Lively’ is the blog of NZLive.com: New Zealand Culture Online.It's for everyone involved in New Zealand’s cultural sector, whether the reason is work or play. Topics will include new initiatives in the sector, marketing, technology, cultural research and updates on the NZLive.com project.
NZLive.com is about connecting you with New Zealand culture - art, performance, music, books, film, festivals, heritage, sport, recreation and more.The site provides information on New Zealand’s many events and activities and the people and organisations that are making them happen, as well as explore a wealth of cultural content. It brings together information from many different websites, making it easier for the reader to find. There are also links to available online services for the purchase of tickets to cultural and sports events and for other products and services.
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Case Study 4: NZ’s Identity Verification Service
New Zealand: Government Case Studies - Social Media and PR across Asia


I find it hard to believe the UN ranking New Zealand 10 spots below Australia (18th and 8th respectively) in their e-government readiness rankings.

New Zealand are doing some of the most innovate work in the world in e-government, just look at the Police Act wiki. The latest challenge taken on by NZ is their All-of-government Authentication Programme. The Identity Verification Service (IVS) is a federated identity system that citizens can use to interact with all government agencies on the web.
While there are people concerned about the privacy issues, a single identity makes data matching easier. I will assume that the current safeguards about data matching will cover any new system and that the only data that will be available to agencies is the identity and possibly contact details (address, phone number, email etc.).

The advantages to both government agencies and individuals are considerable. An individual will only have to prove their identity to one government agency to be able to interact will all government agencies online, without having to prove your identity and all that entails to each agency. For government agencies there will be some work to modify existing system to deal with the new identity system. But all future systems, will only have to deal with a single system, with the development (including costs) spread over a large number of agencies. The big plus is that the agencies will not have to create and authorise identities for all their customers, as process will be shared across all agencies.
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